NMEDA Quality Assurance Program

All Nor-Cal Van mobility dealers are members of the National Mobility Equipment Dealer Association. Their membership and the Quality Assurance Program (QAP) logo ensures that they will provide the very best quality sales and service.

The National Mobility Equipment Dealers Association (NMEDA) was formed by mobility dealers to promote and support members who are engaged in providing vehicle modifications for people with disabilities. NMEDA, in supporting their membership, established guidelines to direct the mobility industry toward consistency, quality, and compliance. In keeping with NMEDA's bylaws and mission to ensure that vehicle adaptive equipment installed is always of high quality and that ethical business practices are followed, an industry Quality Assurance Program (QAP) was created.

The NMEDA guidelines are intended to guide and assist mobility equipment dealers in the completion of vehicle modifications for people with disabilities. The guidelines are established to ensure that adaptive vehicle equipment is installed and vehicle modifications are completed according to the highest level of industry standards and business practices.

The QAP designation enhances vehicle modification and adaptive equipment installation in a manner consistent with the highest standards available in the industry. It binds dealers to guidelines rooted in national safety standards, an in-house crash-testing program and proven shop practices that assure the highest level of performance and safety.

QAP Requirements:

Dealers who participate in the QAP are held to extremely high standards. They are required to:

  • Maintains Product and Completed Operations and Garage Keepers insurance for liability purposes.
  • Have certified welders.
  • Have technicians certified for the equipment they sell, install, and service.
  • Maintains records of all adaptive work.
  • Undergoes an inspection/audit process at least annually by an independent auditing firm to ensure compliance to the NMEDA Guidelines, certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) and "Make Inoperative” mandates.
  • Abides by the Mediation Committee’s decisions when a complaint is lodged by a consumer, a Dealer, or any other person or entity.
  • Provides 24 hour service to their customers.
  • Meet shop facility and equipment requirements.
  • Have four-corner scales.

Learn more at NMEDA's website.